Shipping and Returns Policy

Last Updated: February 2026

⚠️ IMPORTANT NOTICE: ALL SALES ARE FINAL

Please read this policy carefully before making your purchase. By completing a purchase, you acknowledge that you have read, understood, and agree to these terms.

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Returns and Refunds Policy

All sales are final.We do not accept returns, exchanges, or issue refunds for returned items. Once your order has been placed and payment has been processed, the sale is considered final and binding.

This policy applies to all products sold on our website, including but not limited to knitted items, seasonal decorations, and all other merchandise.

What This Means for You:

  • No returns will be accepted after purchase
  • No refunds will be issued for returned items
  • No exchanges will be processed
  • All sales are considered final at the time of purchase

Why This Policy Exists:

Our products are carefully handcrafted and made with attention to detail. To maintain the highest quality standards and ensure fair pricing for all customers, we operate under a strict final sale policy. We encourage you to carefully review your order, product descriptions, and specifications before completing your purchase.

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Shipping Policy

Order Processing Time:

All orders are processed within 2-5 business days after payment confirmation. Handcrafted items may require additional processing time as each item is made with care and attention to detail.

Shipping Rates:

Shipping rates are calculated based on the size and weight of your order and the shipping destination. Exact shipping costs will be displayed at checkout before you complete your purchase.

Tracking Your Order:

Once your order has been shipped, you will receive a confirmation email with tracking information. You can use this information to track your package’s journey to your destination.

Shipping Addresses:

Please ensure that you provide the correct shipping address at checkout. We are not responsible for packages shipped to incorrect addresses provided by customers. If you need to change your shipping address, please contact us immediately after placing your order.

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Damaged or Defective Items

While all sales are final, we want you to be completely satisfied with your purchase. If your item arrives damaged or has a manufacturing defect, please contact us within two days of delivery.

Please provide:

  • Your order number
  • Photos of the damage or defect
  • A description of the issue

We will review your case on an individual basis and, at our discretion, may offer a replacement or store credit for qualifying damaged or defective items. This is the only exception to our final sale policy.

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Lost or Stolen Packages

Once a package is marked as “delivered” by the shipping carrier, we are not responsible for lost or stolen packages. If you believe your package was lost in transit before delivery, please contact us, and we will work with the shipping carrier to locate your package.

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Order Cancellations

Orders may be cancelled within 2 hours of placing the order, provided the order has not yet been processed or shipped. After this time, or once the order has been processed, cancellations will not be accepted.

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Product Descriptions and Colors

We make every effort to display our products as accurately as possible. However, actual colors may vary depending on your monitor or screen settings. Please review product descriptions and specifications carefully before purchasing, as slight variations in size, color, and texture may occur with handcrafted items.

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Policy Updates

We reserve the right to update or modify this Shipping and Returns Policy at any time without prior notice. Any changes will be posted on this page with an updated “Last Updated” date. We encourage you to review this policy periodically.

By making a purchase from our website, you acknowledge that you have read, understood, and agree to be bound by this Shipping and Returns Policy.